FAQ

What is your return policy for purchased items?

Returns are accepted within 7 days of receiving your order, provided that the items are unused, in their original packaging, and in perfect condition. Return shipping costs are the responsibility of the customer, unless it is due to an error on our part or a defective item.

Who can I contact in case of an issue with my order?

In case of an issue with your order, you can contact us by email at info@boutiquesaintsulpice.com, and we will be happy to assist you.

Can I purchase items directly at the hotel instead of ordering online?

Yes, it is possible to purchase items directly at the hotel. Our products are available at the reception for you to explore on-site.

Can I purchase items if I am outside of Quebec?

At the moment, we only deliver within the province of Quebec. We hope to expand our delivery service to other regions in the future.

Are gift cards sent by mail or by email?

We offer electronic gift cards sent by email only.

How do I use my gift card?

To use your electronic gift card, please contact us directly at 514-288-1000.

Does the gift card have an expiration date?

No, our gift cards do not have an expiration date. You can use them at any time.

How can I check the balance of my gift card?

You can check the balance of your gift card by contacting us directly at 514-288-1000 or by email at info@boutiquesaintsulpice.com

Where is the hotel located?

We are located at 414 Rue Saint-Sulpice, Montreal, H2Y 2V5.